Refund Policy

Effective Date: 10/13/2025

Last Updated: 10/13/2025

At Echo's Development, we strive to ensure our customers are completely satisfied with our products and services. Because most of our work involves custom digital products (such as bots, scripts, and website designs), our refund policy reflects the nature of these services.

1. General Policy

All sales are considered final once a product or service has been delivered, due to the digital and non-returnable nature of our work.

We do not offer refunds for:

  • Completed and delivered digital goods (scripts, bots, designs, etc.)
  • Services that have already begun (development, customization, etc.)
  • User errors or incompatibility with third-party software

2. Eligible Refund Situations

A refund may be granted only under the following circumstances:

  • The product was not delivered within the agreed timeframe and you did not receive any updates from us.
  • The delivered product does not match the specifications clearly agreed upon before purchase (as per written communication or contract).
  • A duplicate payment or technical billing error occurred.

3. Refund Process

To request a refund, you must:

  1. Contact us within 7 days of the purchase date.
  2. Provide your order details and a clear explanation of the issue.
  3. Allow us up to 48 hours to review and respond to your request.

4. Partial Refunds

In some cases, we may offer a partial refund if:

  • Only part of the agreed service was delivered.
  • Minor issues exist that can be resolved with minor adjustments.

5. Non-Refundable Services

The following services are non-refundable:

  • Consultation or planning sessions
  • Custom development work that has already begun
  • Digital products that have been downloaded or accessed
  • Services provided on a subscription basis

6. Contact

To request a refund or if you have questions about this policy, please contact us:

Email: contact@echoauth.dev

Discord: echoauth

Please provide your order information and details about your refund request.

We review each refund request on a case-by-case basis and will work with you to find a fair resolution.